Customer Service Manager Operations Resume Sample

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Customer Service Manager



 

Janelle S. Bailey

3316 Barnes St.

Orlando, FL 32308

(925) 555-1234

Career Profile

  • A leader with strong project management and organizational skills.
  • Proven ability to improve productivity and enhance quality.
  • Motivated, hardworking and able to prioritize.
  • Effective speaker and leader. True team player.
  • Computer proficiency in Microsoft Office and internet research.

 

Professional Experience

Maor Engineering                                                                             1996 - Present

MANAGER

  • Directed customer service complaint resolutions. Led group toward long-term improvement.
  • Designed an efficient inventory method.
  • Spearheaded new tracking system; improved delivery by 20%.
  • Improved complaint resolution by prioritizing complaints.

Mannto Manufacturing                                                                    1988 - 1996

CUSTOMER SERVICE SUPERVISOR

  • Streamlined documentation, which reduced shipping and ordering errors between departments.
  • Restructured department to improve training system.
  • Oversaw automation of records.

Manto Manufacturing                                                                      1986 - 1988

CUSTOMER SERVICE REPRESENTATIVE

  • Optimized customer satisfaction by improving order intake process.
  • Revised shipping documents to improve efficiency.
  • Competently handled complex questions from customers and other sales staff.

DES Environmental                                                                          1984 - 1986

CUSTOMER SERVICE / INSIDE SALES REP / TRAFFIC SUPERVISOR

  • Provided information on products and pricing. Learned products thoroughly to improve customer service.
  • Expedited shipments which improved customer satisfaction.

DES Environmental                                                                          1973 - 1984

TRAFFIC / INSIDE SALES / CUSTOMER SERVICE / PRODUCTION PLANNING

Trained support personnel and made significant contributions in logistic, sales, and support departments.

Professional Organizations

Association Metal Industry Workers, Board Member

Education/Continuing Education

Bergstrom College

 

Certificate, Leadership and Supervisory Skills for Women

Professional Service Seminars

 

Certificate, Exceptional Customer Service Seminar

Workships attended:

 

  • Microsoft Project
  • Facilitation • Telephone Service
  • Meeting Deadlines • Effective Coaching
  • Constructive Criticism • Making Conversation
  • Everyday Business Etiquette • E-mail

Tampa University

 

1989

Certificate, Materials Processing

Steel Technology

Gainesville College

 

1970

Business Coursework

St. Francis University, Miami, FL

 

1968

Graduate, Honors

 

example of Customer Service Manager

customer service manager operations resume sample

customer service manager operations resume sample

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